COVID-19 Cancellation Policy

If you are directly affected by COVID-19 and cannot legally travel due to Alert Level restrictions, Island View offers the following options:

1. 1. Change your booking dates.
   2. COVID-19 Credit – we offer a full credit with no fees which can be used for a future stay for up to eighteen (18) months.

For bookings made through third party websites (eg. Booking.com), they must be contacted directly for all changes.

Please see the standard Cancellation Policy in our T&Cs for all other situations.

COVID-19 Camp Operations

At Alert Levels 4 and 3:

• • Island View is closed to the public.
  • The camp continues to operate for exsiting guests as an essential accommodation services provider, especially our RSE kiwifruit workers.
  • Island View has implemented a COVID-19 Policy/Management/Cleaning Plan for operating safely at these Levels.
  • No visitors whatsoever.

At Alert Level 2

Island View is open to the public but with conditions as follows:

• • Campers need to be largely self-contained.
  • The main facilites (kitchens, bathrooms, laundry, games room etc.) remain dedicated to our RSE guests (kiwifruit workers) and are not available for campers’ use.
  • Campers do though have full and exclusive use of the new “Balinese” toilets and showers (two of each).

Office – Check-in, Shop, Check-out

• • A maximum of two guests allowed in the Office at one time.
  • Face masks are to be worn in the Office.
  • Please observe 2 m physical distancing.
  • Please sign in using the Covid Contact Tracing App to record your visit.
  • The shop is open for basic items, but the cafe will remain closed.
  • Please use contactless payment options if you are able.
  • Please drop your key/gate card in the key return box outside the office when you depart.

While staying at Island View

• • Face masks are not required about the camp but encouraged especially if using any shared facilities (where made avialble) or when interacting with people outside your bubble.
  • Please observe 2 m physical distancing.
  • No visitors allowed in the campground.

Thank you for your cooperation and assistance with this.