The booking lead guest will be responsible for the compliance of their group ensuring they are fully vaccinated and have their Vaccination Certificates ready prior to their arrival. This is vital to ensure a smooth and problem free check-in process and stay. We would hate to turn away a member of the group at check-in.

We are required to check the COVID-19 vaccination status of everyone over the age of 12 at the time of their visit from the 20th of December onwards, by using the government’s soon to be released NZ Pass Verifier app. Our friendly staff you interact with are also required to have a My Vaccine Pass.

We realise that requiring a vaccine certificate was not part of the deal when you booked, and that people are free to make their own choices. As a result we will be providing a full refund or credit with no admin fees, no questions asked in this situation.

We would rather you leave a credit on your account and come back and stay another time, as is our standard COVID-19 Cancellation Policy, but we respect your choice. This offer will only be available for a limited period of time, so it’s essential we all get organised. Requests for refunds must be via email to info@islandview.nz by Tuesday the 7^th of December and include your booking reference number and details of what you are requesting.

That’s fine, but your exemption needs to comply with the current government protocol and will appear in your My Covid Record, and must result in a My Vaccine Pass certificate that you can show us like everyone else. This Ministry of Health webpage explains the process.

If you haven’t already, apply now for your Vaccination Certificate by visiting the My Covid Record website, where you can request your My Vaccine Pass. Ensure all members of your group do the same. Please don’t just assume all members will have it sorted, double check, help them, remind them, and remember the age cut-off, it’s 12 years old at the date of arrival. Even though some have struggled mastering the My Vaccine Pass process, please persist as some teething problems are not surprising and there is enough time to get it all sorted if you start now.

We are still working through our processes and requirements, and they will change over time as the government refines their policies, but guests should be aware that an electronic copy of the vaccine certificates of the whole party may be required one to two weeks prior to arrival. We are aware of other campgrounds making this a core requirement, but there is little guidance from the government at this stage regarding its practice. We hope to have clarity on this soon, but regardless, we are aware of, and responsible for the privacy of the information you share with us.

You will either need the My Vaccine Pass certificate on your smartphone that clearly shows the certificate and its QR code, or a printed copy of it. Android and iPhone users are able to load the certificate into their phones’ secure Wallets, making it only a click (or two) away, super convenient. We may ask for it other times too if the requirement arises.

The NZ Pass Verifier app we will use to check your My Vaccine Pass QR code only reveals the vaccination status and the person’s name, no other personal data. For businesses to verify that the vaccine certificate actually belongs to the person presenting it, requiring matching photo ID may be required, and if they are too young (but over 12) to carry photo ID, responsible judgment used instead.

We are still working through our processes and requirements, and they will change over time as the government refines their policies, but guests should assume for now that photo ID will likely be required, especially in the case of the lead guest.

Yes and no. The COVID Protection Framework sets out mask use, physical distancing, maximum numbers requirements for the three traffic light colours, depending on the nature of the business and whether vaccine certificates are required. The use of vaccine certificates maximises freedoms, but at level Red where we are likely to start off at, there are restrictions. We have assessed everything in our campground and established mask use requirements and maximum numbers for every shared area and facility. There is no mask requirement outside, but inside areas especially the office and café will have maximum numbers – please look out for the signage and remember they can change if we change traffic light colour.

Yes, that doesn’t change. Just like under the Alert Level system, we are required to operate the camp in a safe and responsible manner, so we will be doing the extra cleaning, the close attention to high-touch surfaces, that we have done since COVID was in our community. Guests need to do their bit with good hand washing practices and all the other personal hygiene requirements that have been established.

At the camp, reducing the peak load on the shared facilities will be a huge help. That means sending one person over for coffees or gelato rather than the whole group. Showering earlier or later than others will help. At check-in time, sending over only one person to the office will help, we will try to do the rest with you still relaxing in your car. Observing any maximum numbers posted will help, eg. in the pool, maybe you need to come back a little later or leave a little earlier to give others a shot. Remember we have the biggest pool of all right on our doorstep!

We strongly believe not having visitors this season is important to maintaining a safer environment for everyone. You are welcome to meet friends and family outside of the camp down the beach or at a local cafe.

Please make sure your group understand so other arrangements can be made ahead of time and there is no confusion. Armbands will really help us all tell who is fully vaccinated here and who likely is not.