Terms & Conditions

Arrival & Departures:

• Arrival time from 2pm unless arranged otherwise. Accommodation will be held up until 4pm on the day of arrival unless a full nights deposit has been received. Departure time by 10am.

Cancellation Policy:

• Refunds – Deposits are refundable with a $40 booking fee and 10% of the booking value deducted if the cancellation is advised to camp management at least 1 calendar month prior to arrival dates. Deposits are non-refundable after this time.
• There will be no refunds for early departure or late arrival.
• For bookings made through third party websites (eg. Booking.com), they must be contacted directly for all changes.
• COVID-19 Credits – We offer a full credit which can be used for a future stay for up to 18 months if you are directly affected by COVID-19 and cannot legally travel due to the alert level restrictions.
• NZMCA & Goldcard Discount Rates – No refunds or credits will be available for these special highly-discounted rates.

Payment Policy:

• Minimum charges may be imposed at other times at the managers discretion.
• Minimum stay requirements may be imposed during peak summer dates, holiday weekends and on other dates at the Managers discretion.
• Child rates apply for children up to and including 12 years. Adult rates apply for 13 years and older. Infants  under the age of 1 year old are free of charge.
• A 50% deposit is required to confirm and guarantee a booking if made 90+ days in advance, otherwise full payment is required at time of booking, with any balance due upon arrival.
• Credit Card Charges: All payments made with a credit card will incur a 3% transaction charge.
• GST Tax Invoice: For the purposes of GST, Where the Booking Confirmation is used as a GST Tax invoice, the Reference Number becomes the GST Tax Invoice number, and the booking confirmation becomes a GST TAX INVOICE, Zoes Campsite LTD, GST Number 96-493-576, all amounts invoiced on the GST Tax Invoice are inclusive of GST.
• E-Commerce Delivery of Service: Once an online booking has been made, you will received either a “confirmation of booking” if the accommodation unit you have chosen has an instant confirmation option. If the booking is “subject to confirmation”, then you will received a “confirmation subject to confirmation from the booking operator”. When you have paid the 50% deposit as required under our payment policy, then you will receive another email, the “confirmation of 50% deposit been paid” or if you have paid for your booking in full you will be emailed with the “confirmation of booking and payment made in full”.
• Other Terms: Management retains the right to alter cabin/ site arrangement for bookings less than 5 nights.Caravans and campervans require an electrical WOF, and must contain their grey water. Guests will be charged for breakages/damage/loss.

Pets:

• Pets by arrangement and at host’s discretion in restricted areas of the camp, dog policy will need to be signed on check in by the Guest. No dogs are permitted at any time in any of the cabins or the ablutions /areas.
• Dog Policy: The Dog is to remain on your assigned site. and must not be walked around the campground, nor around the office or facilities.The Dog can be walked on lead directly from your site to the beach, via the access-way located at the eastern end of the camp. The Dog is not permitted to roam the camp at any time. The Dog must be transported across camp in your vehicle upon arrival / departure. Dogs must not be a nuisance to neighbouring campers. Dogs must be pre-approved and sighted by management at check in.
• Dogs must be flea treated and fully immunised. Dogs must socialise well with adults, children and other dogs. Excessive barking or any aggression will not be tolerated. Please pick up your Dog Droppings immediately
• Any breach of the above policy may result in your removal without refund from the camp.